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FAQs
FAQS
At Spencer Denham, we understand that you may have questions about our services and processes. Here are some common questions and our answers. If you don’t find what you’re looking for, please don’t hesitate to contact us.
Our Services and Recovery Process
What Services Does Spencer Denham Provide?
We specialise in the search, recovery, and claim of lost money. Whether it's forgotten bank accounts, shares, or any other lost assets, our experts will help you identify and reclaim what's rightfully yours.
How Does the Recovery Process Work?
Our process consists of identifying lost assets, verifying ownership, managing the recovery process, and taking care of all the paperwork and legal requirements. We ensure a hassle-free experience for you.
How Long Does the Recovery Process Take?
Typical claims are processed within 3-6 weeks. More complex cases may take longer, and it's difficult to put an exact time frame on the claim process due to dealing with busy Government departments.
What If I Live Outside of Australia?
We assist clients both within Australia and internationally. If you live outside of Australia, please contact us to discuss your specific situation.
How Do I Get Started?
Getting started is easy! Simply contact us through our website or call our office, and our team will guide you through the initial assessment.
Our Services and Costs
What Are the Fees for Your Services?
We operate on a no-win, no-fee basis. Our fees are a small percentage of the recovered amount, and all charges are transparently outlined in our service agreement. You won’t have to pay a cent until your money is fully refunded.
Is My Personal Information Safe?
Your privacy is our top priority. We adhere to stringent security measures and ensure that your information is handled confidentially.
Can I Search for Lost Money on My Own?
Yes, you can search independently.
Our clients use us to prevent missing any funds that are owed to them. The majority of businesses and individuals that are owed money are owed it from more than one source.
Also we are able to streamline the recovery process with our relationships with the governing bodies and understanding exactly what they need to get your funds returned asap. This prevents the time consuming back and forth you would have with a governing agency.
How Is My Money Returned?
Your designated refund specialist will organise all the documentation that is required and make your claim. Once successful that money will be deposited in your bank account or presented via a cheque.
Understanding Lost Money
What Is Lost Money?
Lost money refers to funds that haven't been returned to their rightful owners. Chances are you could have money owing to you if you ever moved house, opened a new bank account or changed your contact details like phone or email without updating your service providers.
Where Does the Money Go?
Once efforts to return lost funds have failed, the money is transferred to the Government where it waits until claimed. In many cases, lost funds are eventually transferred into the Government’s consolidated revenue fund.
What Are the Types of Lost Money?
There is an estimated $23.7 billion in lost funds within Australia alone from various sources, including lost bank accounts, cheques, superannuation, dividends, life insurance, and deceased estates.
How Do People Misplace Millions of Dollars Every Year?
Money is most commonly lost because they have moved house, opened a new bank account or changed contact details like a phone or email without updating their service providers.
What If I Don't Want to Claim My Money?
Not everyone wants to claim their lost funds. We offer a service that involves donating your funds to a charity of your choice.
Have a question that's not listed here?
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